No !!! the developers Can Not help you resetr the password. because the decryption process is something like: private keys+Your password+random salts–> Encrypted code. dogechina.info only stored the encrypted data on its server. if you ask for password. they need decrypt the encryted data. this is impossible without your correct password. can only do the bruteforce based on your hints for the password.
Requirments: your wallet ID+
hints for password+ 2FA not enabled (or you have the 2FA device if enabled, if lost 2FA device need disable the 2FA first)
Don’t try to login with wrong password or 2FA toke too many times. otherwise the wallet will be locked for unknown time.
contact us: [email protected]